Privacy Policy — jeetwon

jeetwon collects personal data from players in Bangladesh and elsewhere for the purposes of operating the Platform, verifying player identity, processing transactions, and ensuring compliance with applicable laws. The categories of personal data we collect are set out in the table below.

Data You Provide Voluntarily: When you complete the jeetwon registration form, you voluntarily provide your name, date of birth, email address, phone number, and residential address. You also provide financial information when making deposits or requesting withdrawals, and identity documents when completing the KYC verification process.

Data Collected Automatically: When you access jeetwon, our servers automatically record technical data including your IP address, device information, and browsing behaviour on the Platform. This data is collected using server logs, cookies, and similar technologies as described in the Cookies section of this Policy.

Data From Third Parties: In limited circumstances, jeetwon may receive personal data about you from third-party payment processors (such as bKash, Nagad, or Rocket) to confirm the status of a transaction, or from identity verification service providers used in the KYC process.

jeetwon processes your personal data only for specific, legitimate purposes. We do not use your data in any way that is incompatible with the purposes for which it was originally collected. Our primary purposes for processing personal data are as follows:

• Account Registration and Management: To create and manage your player account, verify your identity and age (18+ requirement), and maintain accurate account records.
• Transaction Processing: To process deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, and bank transfer, and to maintain a complete financial transaction history for your account.
• Platform Operation and Improvement: To deliver the games, sports betting markets, promotions, and VIP programme features available on jeetwon, and to continuously analyse usage data to improve the Platform experience for players across Bangladesh.
• Legal and Regulatory Compliance: To comply with applicable anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and any other legal obligations that may apply to jeetwon's operations.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, account abuse, collusion, or any other activity that may violate our Terms & Conditions or applicable law.
• Responsible Gaming: To monitor player behaviour and identify indicators of problem gambling, to enforce self-exclusion requests, and to apply deposit limits or time-out periods at a player's request or at the Platform's discretion.
• Customer Support: To respond to your enquiries, complaints, and support requests through our 24/7 English-language support service.
• Marketing Communications: To send you promotional offers, bonus notifications, and seasonal campaign information relevant to jeetwon — but only where you have given your consent to receive such communications. You may opt out at any time by contacting support.

jeetwon will never use your personal data to make fully automated decisions that produce legal or similarly significant effects on you without providing an opportunity for human review.

jeetwon does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. However, in order to operate the Platform effectively and comply with applicable legal obligations, we may share your personal data with the following categories of third-party recipients:

• Payment Service Providers: We share necessary transaction data with payment processors including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, BRAC Bank, and other financial institutions to facilitate deposits and withdrawals.
• Identity Verification Providers: We use third-party KYC and identity verification service providers to check the validity of documents you submit during the verification process. These providers process your data solely on our behalf and under strict data processing agreements.
• Game Content Providers: Game studios and platform providers including Pragmatic Play, Evolution Gaming, Spribe, PG Soft, Ezugi, Microgaming, and NetEnt may receive limited technical data (such as a player session identifier) to deliver game content. These providers do not receive your full personal profile.
• Analytics Providers: We use privacy-respecting analytics services to understand how players interact with jeetwon. Data shared with analytics providers is aggregated or pseudonymised where possible.
• Legal and Regulatory Authorities: jeetwon may disclose personal data to law enforcement agencies, regulators, or other competent authorities where required by applicable law, or where disclosure is necessary to prevent or detect crime, protect our legal rights, or comply with a court order.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of jeetwon's business, player personal data may be transferred to the acquiring entity as part of the transaction, subject to the same privacy protections described in this Policy.

All third-party service providers who process personal data on behalf of jeetwon are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific service they provide.

jeetwon uses cookies and similar tracking technologies to deliver a functional, personalised, and secure experience on the Platform. A cookie is a small text file placed on your device when you visit a website. Cookies allow the Platform to recognise your browser, maintain your login session, remember your preferences, and collect usage analytics.

The categories of cookies used on jeetwon are as follows:

Managing Cookies: Most web browsers allow you to control cookie settings through the browser's settings menu. You can choose to block or delete cookies at any time. However, please note that disabling strictly necessary cookies may prevent you from logging into your jeetwon account or completing financial transactions on the Platform.

Local Storage and Session Storage: In addition to cookies, jeetwon may use browser local storage and session storage to temporarily store non-sensitive preference data (such as UI display settings) on your device. This data does not leave your device and is not transmitted to our servers.

jeetwon retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. Our standard data retention periods are as follows:

• Active Account Data: Personal data associated with your jeetwon account is retained for the full duration of your account's active status.
• Closed Account Data: Following the closure of a player account, personal data is retained for a minimum of 5 years to comply with anti-money laundering record-keeping requirements and to defend against any potential legal claims.
• Transaction Records: Financial transaction records, including deposit and withdrawal history in Bangladeshi Taka (৳), are retained for a minimum of 5 years from the date of each transaction.
• KYC and Identity Documents: Copies of identity documents submitted during the KYC verification process are retained for a minimum of 5 years following account closure.
• Support Communications: Customer support correspondence, including live chat transcripts and email exchanges, is retained for up to 3 years.
• Analytics Data: Aggregated and pseudonymised analytics data may be retained for up to 3 years for Platform improvement purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data. Where anonymisation is applied rather than deletion, the resulting anonymised data is no longer considered personal data and may be retained indefinitely for statistical purposes.

Data Storage Location: jeetwon stores player data on secure servers. Data transfers to third-party service providers located outside your country of residence are subject to appropriate contractual safeguards to ensure an equivalent level of data protection.

jeetwon takes the security of your personal data seriously and has implemented a comprehensive range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. Our security measures include:

• Transport Layer Security (TLS/SSL): All data transmitted between your device and jeetwon servers is encrypted using 256-bit SSL/TLS encryption, ensuring that your personal and financial information cannot be intercepted in transit.
• Password Hashing: Account passwords are never stored in plain text. They are processed using industry-standard one-way cryptographic hashing algorithms before storage.
• Access Controls: Internal access to personal data is restricted to authorised staff members on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Intrusion Detection: jeetwon operates automated intrusion detection and monitoring systems that flag and alert on unusual access patterns or potential security incidents in real time.
• Regular Security Audits: The Platform undergoes periodic security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Two-Factor Authentication: Players are encouraged to enable two-factor authentication (2FA) on their jeetwon account for an additional layer of login security.

While jeetwon takes all reasonable precautions to protect your data, no system is completely immune to security threats. In the event of a data breach that is likely to result in a significant risk to your rights and freedoms, jeetwon will notify affected players promptly via the email address on record.

As a player on jeetwon, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact our support team at support@jeetwon. We aim to respond to all privacy rights requests within 5 business days.

• Right of Access: You have the right to request a copy of all personal data that jeetwon holds about you. Upon receiving a valid access request, we will provide you with a summary of your data in a structured, readable format within 5 business days.
• Right to Rectification: If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most of your account information directly via your account settings dashboard.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent (where consent was the basis for processing). Please note that this right is subject to legal retention obligations — for example, we are required to retain certain financial transaction records for a minimum of 5 years under applicable law.
• Right to Restrict Processing: In certain circumstances, you have the right to request that we restrict the processing of your personal data (for example, while a dispute about data accuracy is being resolved).
• Right to Data Portability: Where processing is based on your consent or a contract, you have the right to receive a copy of your personal data in a commonly used, machine-readable format, and to request that it be transmitted to another organisation where technically feasible.
• Right to Withdraw Consent: Where jeetwon processes your personal data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of a valid objection, we will cease processing your data for that purpose without delay.

jeetwon will not charge a fee for handling privacy rights requests unless the request is manifestly unfounded, repetitive, or excessive. In such cases, we will inform you of any applicable fee before proceeding.

jeetwon reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable legal obligations. The date of the most recent update is always displayed prominently at the top of this page.

When we make material changes to this Privacy Policy — meaning changes that significantly affect how we collect, use, or share your personal data — we will notify registered players via email to the address on record at least 7 days before the revised Policy takes effect. For minor or clarificatory changes, we may update the Policy without sending individual notifications, though the updated date will always be visible at the top of this document.

Your continued use of jeetwon following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this Policy, you should cease using the Platform and may request account closure by contacting support@jeetwon.

We encourage you to review this Privacy Policy periodically to stay informed about how jeetwon is protecting your data. Previous versions of this Policy are available upon request by contacting our support team.